Auto Attendant
Auto Attendant:
Also known as an IVR (Interactive Voice Response) allows callers to hear
a menu of options. Like 'Press 1 for Sales', Press 2 for 'Support'. IVR Menus
can be nested to create a truly customizable caller experience to meet your needs.
Call Center
Call Center:
Typically used for inbound calls, can handle a large volume of calls. Use Voigo's IVR feature to
route calls to agents or groups of agents.
Call Blocking
Call Blocking:
You can setup call-block on any or all of your inbound phone numbers. Users can
choose to use the portal or any phone to block incoming phone numbers. Optionally setup user rights
so that only administrators can block calls.
Call Broadcast
Call Broadcast:
Allows you to broadcast an audio messages to a list of phone numbers or
extensions. Use Call Broadcast to setup a list of attendants that will be called and placed into
a conference bridge.
Call Flows
Call Flows:
Manually toggle calls from a primary call path to an alternate call path. Primarily used as a 'Day/Night' button,
call flows can be utilized in many different applications.
Call Forwarding
Call Forwarding:
Users can forward incoming calls to another extension or an outside number.
Call Intercept
Call Intercept:
Answer any call on any phone.
Call Parking
Call Parking:
Place calls on company-wide hold. Any user can pick-up parked calls from any phone.
Call Queues
Call Queues:
Also known as as FIFO queue, groups of users can monitor call queues for a simple call center configuration.
Call Records & Reports
Call Records & Reports:
Administrators can access real-time call record data and recordings, call statistics by date and time, and
review extension details.
Call Transfer
Call Transfer:
Send calls to any internal extension or external number.
Call Waiting
Call Waiting:
Ability for users to answer multiple incoming calls, eliminating busy signals.
Company Contacts
Call Contacts:
Upload and maintain company contacts into multiple lists that can be automatically downloaded to individual phones
or all phones.
Conference Rooms
Conference Rooms:
Rooms can be setup with or without pins and can be grouped into Conference Centers or stand-alone.
Dial-By-Name Directory
Dial-By-Name Directory:
A built-in module that allows callers to access user extensions directly by using the phone's keypad
to enter a few letters of a user's name.
Do Not Disturb
Do Not Disturb:
Users can send incoming calls directly to voice-mail with a simple press of a button.
E911 Dialing
E911 Dialing:
Voigo will register all your locations with nationwide coverage of basic and enhanced 911
dialing.
Follow-Me/Find-Me
Follow-Me/Find-Me:
Users can choose to call forward their extension, setup multiple destinations and even
create a private ring group.
Group Pickup
Group Pickup:
Answer any incoming call to a Ring Group from any phone.
Hot Desking
Hot Desking:
The ability to log into any phone on your system, and have your user profile and settings populated onto that device.
Intercom/Paging
Intercom/Paging:
One-way or two-way hands-free intercom from extension to extension or group of extensions. Multiple paging groups
are also available.
International Calling
International Calling:
Voigo offers low international call rate to anywhere in the world.
Local/Long Distance
Local/Long Distance:
All our plans include nationwide local and long distance calling.
Local/Toll-Free Numbers
Local/Toll-Free Numbers:
Add additional local or toll-free numbers to your account within any area code within the United States.
Music On Hold
Music On Hold:
Our Voice Platform includes default music on hold. Customers can provide branded music on hold for
a customized experience for your callers.
Overhead Paging
Overhead Paging:
Overhead paging speakers can also be installed using additional hardware. Multiple paging zones
are also available.
Scheduled Routing
Scheduled Routing:
Route calls based on a schedule. Automatically pre-set holidays and other office closures.
Three-Way Calling
Three-Way Calling:
Start a conference call right on your phone.
Ring Groups
Ring Groups:
Call a single extension to ring a group of phones. Ring Groups can also be used to ring a group of
extensions on incoming calls.
Receptionist Dashboard
Receptionist Dashboard:
Using Voigo's customer portal, receptionists and operators can use an intuitive application to
answer and route incoming calls.
Remote Configuration
Remote Configuration:
All phone configurations are centrally stored in the cloud and changes are performed within the Voigo's portal
application.
Restricted Dialing
Restricted Dialing:
Restrict extensions for outbound calling. Choose from none, local and international.
Voice-Mail
Voice-Mail:
Built-in enhanced voice-mail with multiple greetings. Login to our portal to manage or download voice-mail
audio files to your computer.
Voice-Mail to E-Mail
Voice-Mail to E-Mail:
When callers leave a voice-mail, get a voice-mail audio file e-mailed directly to one or more users.
Whisper/Eavesdrop
Whisper/Eavesdrop:
Whisper (speak to only your employee) or eavesdrop (listen in) to active calls for sales or training purposes.
Admin Portal Access
Admin Portal Access:
Take control of your account by utilizing our intuitive portal application.
