Voigo Communications LLC. Privacy Policy
Voigo Communications LLC (“Voigo,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information, communications data, and business information entrusted to us through our websites, applications, communications platform, customer portal, messaging services, CRM systems, AI-powered services, and related products and services (collectively, the “Services”).
This Privacy Policy explains how we collect, use, disclose, process, store, and protect information obtained through the Services.
By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.
Information We Collect
Depending on how you use the Services, we may collect:
- Name, business name, email address, mailing address, and telephone number.
- Account credentials, authentication data, and login activity.
- Billing and payment-related information.
- Call detail records, messaging records, voicemail metadata, conferencing metadata, and communication logs.
- CRM records, customer-uploaded content, contact information, notes, files, and related business data.
- Call recordings, voicemail recordings, SMS/MMS content, transcription data, AI-generated summaries, analytics, and related communications content.
- Device information, browser information, IP addresses, cookies, session identifiers, and diagnostic information.
- Support requests, chat communications, tickets, surveys, and correspondence.
How We Collect Information
We may collect information:
- Directly from Customers and End Users.
- When accounts are created, services are activated, or purchases are made.
- When communications are transmitted through the Services.
- Through integrations, APIs, connected applications, or third-party providers.
- Automatically through cookies, analytics tools, server logs, and related technologies.
How We Use Information
We may use information we collect to:
- Provide, operate, maintain, and improve the Services.
- Authenticate users and secure accounts.
- Process transactions and billing.
- Deliver voice, messaging, CRM, conferencing, AI, and related communications services.
- Provide customer support and respond to inquiries.
- Monitor service quality, security, fraud prevention, and abuse prevention.
- Generate analytics, reporting, AI summaries, transcriptions, automations, and related features.
- Comply with legal obligations, regulatory requirements, carrier requirements, and law enforcement requests.
- Communicate product updates, maintenance notices, invoices, service alerts, and marketing communications.
Customer Data Ownership and Confidentiality
Except as necessary to provide, secure, maintain, support, or improve the Services, Voigo does not sell, rent, trade, mine, monetize, disclose, or share Customer data, Customer Content, CRM records, communications content, recordings, SMS/MMS data, contact information, or Customer’s customer information with third parties for advertising, marketing, profiling, or unrelated commercial purposes.
Customer retains ownership of Customer Content and business data submitted to or processed through the Services. Voigo accesses and processes such information solely as reasonably necessary to provide the Services, comply with applicable law, enforce agreements and policies, maintain platform security and reliability, prevent fraud or abuse, provide customer support, or as otherwise authorized by Customer.
Voigo does not use Customer communications content, CRM records, recordings, SMS/MMS content, or Customer customer data to train public AI models or generalized artificial intelligence systems without Customer authorization.
AI Features and Automated Processing
Certain Services may include AI-powered features such as transcription, summarization, analytics, sentiment analysis, automations, recommendations, or generated content. These features may process communications content, recordings, messages, CRM information, or other submitted data using Voigo systems or third-party AI providers.
AI-generated outputs may contain inaccuracies, omissions, unintended results, or misleading information. Customers are solely responsible for reviewing and validating AI-generated outputs before relying on them.
Communications Data and Consent
Customers are solely responsible for obtaining all legally required notices, disclosures, and consents relating to call recording, SMS/MMS messaging, voicemail, conferencing, transcription, monitoring, analytics, AI processing, or related communications activities.
Customers represent and warrant that they have all necessary rights and permissions to transmit, store, process, and share communications and customer data through the Services.
Cookies and Tracking Technologies
We may use cookies, session tokens, analytics technologies, and similar tracking technologies to operate the Services, authenticate users, remember preferences, improve functionality, analyze usage, and enhance user experience.
Users may control cookie settings through their browser or device settings; however, disabling cookies may impact functionality of certain Services.
How We Share Information
We do not sell personal information to third parties for monetary compensation.
We may disclose or share information:
- With carriers, upstream providers, payment processors, cloud providers, AI providers, hosting providers, analytics providers, and other vendors necessary to provide the Services.
- To comply with applicable laws, regulations, subpoenas, court orders, or lawful governmental requests.
- To investigate fraud, abuse, security incidents, or violations of our agreements or policies.
- In connection with a merger, acquisition, financing, reorganization, or sale of assets.
- With Customer authorization or direction.
Data Security
Voigo implements commercially reasonable administrative, technical, and physical safeguards designed to help protect information against unauthorized access, disclosure, alteration, misuse, or destruction. Such safeguards may include encryption technologies, firewalls, access controls, authentication systems, monitoring systems, and related security practices.
However, no method of transmission, storage, or electronic processing is completely secure, and Voigo cannot guarantee absolute security.
Data Retention
Voigo may retain account information, communications data, recordings, logs, CRM information, transcripts, backups, and related records for periods determined by operational requirements, legal obligations, business purposes, dispute resolution, fraud prevention, compliance requirements, or system backup procedures.
Customers are responsible for independently retaining copies of any information they require.
Third-Party Services
The Services may interoperate with third-party carriers, software providers, cloud providers, AI providers, integrations, applications, and external platforms that are not controlled by Voigo. Voigo is not responsible for the privacy practices, security practices, availability, or content of third-party services.
Children's Privacy
The Services are not directed to children under the age of 13, and Voigo does not knowingly collect personal information from children under 13 years of age.
Your Rights and Choices
Depending on applicable law and the nature of the Services used, Customers may request access to, correction of, or deletion of certain personal information by contacting Voigo using the information below.
Changes to This Privacy Policy
Voigo may modify or update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.
Continued use of the Services after any updates constitutes acceptance of the revised Privacy Policy.
Contact Information
Voigo Communications LLC
United States
support@voigotel.com
1-833-525-7100
Last Updated: May 17, 2026