Voigo Communications LLC. SMS & Messaging Policy

Messaging Services may only be used for lawful, legitimate, business-related communications in compliance with:

• Applicable federal, state, local, and international laws
• Carrier requirements and messaging regulations
• CTIA guidelines and industry standards
• The Telephone Consumer Protection Act (“TCPA”)
• Campaign registry and 10DLC requirements
• Applicable privacy and consent laws

Customers are solely responsible for all messaging activity originating from or associated with their accounts, users, devices, applications, APIs, campaigns, workflows, automations, CRM systems, and integrations.

Customer represents and warrants that it has obtained all legally required consents, opt-ins, approvals, notices, and permissions necessary before sending any SMS or MMS message through the Services.

Customer shall maintain records of consent and opt-in authorization sufficient to demonstrate compliance with applicable laws and carrier requirements.

Customers must immediately honor all opt-out, unsubscribe, STOP, cancellation, and revocation requests received from message recipients.

Voigo may request proof of consent, campaign information, sample message content, opt-in methods, privacy notices, or related compliance documentation at any time.

Customers may not use the Messaging Services for:

• Spam, unsolicited messaging, or mass unsolicited communications
• Illegal, fraudulent, deceptive, abusive, misleading, or malicious messaging
• Phishing, spoofing, impersonation, or social engineering
• Auto-dialing, robocalling, or automated messaging without proper authorization and compliance
• High-risk financial services, illegal lending, or deceptive marketing
• SHAFT-related content (sex, hate, alcohol, firearms, tobacco) where prohibited by carriers or law
• Political messaging or campaign messaging unless expressly approved by Voigo in writing
• Lead generation spam, affiliate marketing spam, or purchased contact lists
• Malware distribution, harmful links, or deceptive URLs
• Harassment, threats, abusive conduct, or unlawful communications
• Traffic pumping, artificial traffic generation, or carrier abuse
• Use of Messaging Services in violation of carrier policies or messaging regulations

Certain Messaging Services may require registration of brands, campaigns, use cases, phone numbers, sender identities, or messaging traffic with carriers, registries, or industry organizations, including The Campaign Registry (“TCR”).

Customer agrees to provide accurate and complete information for any required registration process and acknowledges that carrier approval, throughput, registration status, and delivery capability are subject to carrier review and external approval processes outside of Voigo’s control.

Voigo reserves the right to suspend, limit, reject, or terminate messaging campaigns or numbers that fail registration requirements, violate carrier policies, generate excessive complaints, or create operational or compliance risk.

Messaging Services depend upon third-party carriers, aggregators, routing providers, handset manufacturers, operating systems, internet providers, and external networks outside of Voigo’s reasonable control.

Voigo does not guarantee:

• Message delivery
• Message delivery timing
• Carrier acceptance
• Message throughput rates
• Continuous messaging availability
• Freedom from carrier filtering or blocking
• Availability of specific messaging features

Carriers may filter, block, throttle, delay, suspend, or reject messaging traffic at any time for reasons determined solely by such carriers or upstream providers.

Customers utilizing CRM workflows, AI-generated messaging, automated replies, conversational bots, campaigns, drip messaging, automations, or similar features remain solely responsible for all messaging content, compliance obligations, recipient consent, timing, frequency, and lawful use of such functionality.

Voigo makes no warranty regarding the accuracy, legality, appropriateness, compliance, or effectiveness of AI-generated or automated messaging content.

Voigo reserves the right, but not the obligation, to monitor messaging traffic, campaign activity, throughput levels, complaint rates, opt-out rates, and related messaging activity as reasonably necessary to:

• Maintain platform integrity and carrier relationships
• Investigate abuse or fraud
• Comply with legal obligations
• Protect platform performance and security
• Enforce this Messaging Policy

Voigo may immediately suspend, throttle, restrict, block, or terminate Messaging Services without notice if Voigo reasonably believes Customer activity:

• Violates this Messaging Policy
• Violates applicable law or carrier requirements
• Creates legal, operational, security, or reputational risk
• Generates excessive complaints, blocking, or carrier violations
• Negatively impacts platform performance or other customers

Voigo shall not be liable for any damages, losses, penalties, fines, claims, blocked messages, delivery failures, delays, filtering actions, throughput restrictions, campaign rejections, carrier enforcement actions, regulatory actions, or other consequences arising from:

• Customer messaging activity
• Failure to obtain consent
• Violation of laws or carrier policies
• Carrier filtering or blocking
• Third-party provider failures
• Automated or AI-generated messaging content
• Customer CRM workflows or integrations

Voigo may modify this Messaging Policy from time to time in response to legal, regulatory, carrier, operational, or business changes.

Continued use of Messaging Services following any updates constitutes acceptance of the revised Messaging Policy.